Privacy Policy
Last updated: 28 June 2026
PawGlow ("we", "us", "our", ABN 68 402 598 598) respects your privacy. This policy explains what personal information we collect when you use this website or place an order, how we use it, and your rights regarding that information. This policy is intended to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
When you place an order, we (and our payment processor, Stripe) collect:
| Information | Why we collect it |
|---|---|
| Name | To address your order and correspondence |
| Email address | To send order confirmations and respond to enquiries |
| Shipping address | To deliver your order |
| Payment details | Processed securely by Stripe — we never see or store your full card details |
We do not collect more information than we need to process and fulfil your order.
How we use your information
- To process and fulfil your order, including shipping and delivery.
- To send you order confirmations and updates about your order.
- To respond to questions or support requests you send us.
- To meet our legal and accounting obligations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Third parties we share information with
We use a small number of trusted service providers to operate this store:
- Stripe — processes payments and stores payment/shipping details securely. See Stripe's privacy policy.
- Resend — sends order confirmation emails on our behalf.
- Netlify / Cloudflare — host this website and the systems that process orders.
These providers only receive the information necessary to perform their specific function and are not permitted to use it for any other purpose.
Data storage and security
Your payment information is handled directly by Stripe and never stored on our own systems. Order and contact details are stored securely with our service providers listed above. While we take reasonable steps to protect your information, no online system can be guaranteed 100% secure.
Cookies
This site does not use tracking or advertising cookies. Any technical data stored in your browser (such as your shopping cart contents) stays on your device and is used only to make your shopping experience work correctly.
Your rights
Under Australian privacy law, you have the right to:
- Ask what personal information we hold about you.
- Ask us to correct any inaccurate information.
- Ask us to delete your personal information, subject to our legal obligations (e.g. financial record-keeping requirements).
To exercise any of these rights, contact us using the details below.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page will reflect the most recent changes.
Questions about your privacy?
Email us at support@desking.com.au and we'll be happy to help.