Returns & Refunds
Simple, no fine print. Here's exactly how it works.
The short version: if you're not happy with your PawGlow Nail Grinder for any reason, you can return it within 30 days of delivery for a full refund of the product price. No awkward questions.
How to request a return
- Email support@desking.com.au with your order number (found in your confirmation email) and a quick note on why you'd like to return it.
- We'll reply with return instructions and the address to send it back to.
- Once we receive the returned item, we'll process your refund to the original payment method.
What's covered
- Full refund of the product price if returned within 30 days of delivery.
- Applies whether the item is faulty, not what you expected, or you simply changed your mind.
Return shipping
The customer is responsible for the cost of shipping the item back to us. We recommend using a tracked shipping method, since we can't issue a refund for items that are lost in transit back to us.
Condition of returned items
We ask that the item be returned in the condition you received it where possible (including any accessories and packaging), but a 30-day guarantee means we won't knock back a return just because the box has been opened and used — that's expected.
Refund timing
Once we receive your returned item, refunds are processed within a few business days. Depending on your bank or card provider, it may take a little longer to show up on your statement.
Faulty items
If your item arrives faulty or stops working properly within the 30-day window, let us know — we'll sort out a refund and, where it makes sense, won't ask you to cover return shipping for a genuine fault.
Questions about a return?
Email us any time at support@desking.com.au and we'll help sort it out.